Privacy Policy

Last Updated: 21 August 2026

Community Tripver Private Limited ("Tripver", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect information when you use our website, travel services, booking services, customer support services, WhatsApp Business messaging services, chatbots, automated assistants and other services provided by Tripver.

By accessing or using Tripver's website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with Tripver, we may collect the following categories of information:

• Name and contact information.
• Mobile or telephone number.
• WhatsApp phone number and WhatsApp account information that you provide to us.
• Email address.
• Billing and booking information.
• Travel preferences and trip requirements.
• Destination, itinerary and travel-related information.
• Information submitted through forms, booking pages, check-in forms and support requests.
• Information contained in communications with our customer support team.
• Messages and information that you voluntarily send to us through WhatsApp.
• Information required to provide travel services, where applicable.
• Device, browser, IP address and basic technical information when you use our website.
• Information collected through cookies and similar technologies.

2. Information Collected Through WhatsApp

Tripver may use the WhatsApp Business Platform and WhatsApp Business services to communicate with customers and prospective customers.

When you contact Tripver through WhatsApp, or when you provide your WhatsApp number and consent to receive communications from us, we may process information such as your phone number, name, messages, booking information, travel requirements, responses and other information that you voluntarily provide during the conversation.

WhatsApp messages may be processed through Meta's WhatsApp Business Platform and associated technical infrastructure. WhatsApp and Meta may process information in accordance with their own applicable terms and privacy policies.

For more information about WhatsApp's privacy practices, please refer to WhatsApp's Privacy Policy .

3. WhatsApp Chatbot and Automated Messaging

Tripver may use automated systems, chatbots, artificial intelligence tools and other technology to assist customers through WhatsApp and other communication channels.

These systems may process information that you provide in a conversation in order to:

• Answer questions about Tripver and our services.
• Provide travel-related information and recommendations.
• Assist with trip planning and itinerary-related questions.
• Provide booking and reservation assistance.
• Provide customer support.
• Provide trip reminders, updates and notifications.
• Assist with changes or requests relating to your booking.
• Route your request to a human Tripver representative when required.

4. Human Customer Support

Tripver may review or access conversations and information submitted through WhatsApp, our website, email, telephone or other support channels when reasonably necessary to provide customer support, investigate issues, process bookings, maintain service quality, prevent abuse or comply with applicable law.

Where appropriate, automated conversations may be transferred or escalated to a human Tripver representative.

5. How We Use Your Information

We may use personal information for the following purposes:

• To provide and manage travel services.
• To process bookings, payments and reservations.
• To communicate with you regarding your enquiries and bookings.
• To provide customer support.
• To send booking confirmations and travel-related updates.
• To send itinerary information and important trip notifications.
• To respond to WhatsApp messages and chatbot interactions.
• To improve our website, services and customer experience.
• To prevent fraud, misuse, spam and security incidents.
• To maintain records required for business, accounting and legal purposes.
• To comply with applicable laws, regulations and lawful requests.

6. WhatsApp Opt-In and Consent

Where required, Tripver will obtain appropriate consent or opt-in before sending promotional, marketing or other WhatsApp communications.

Depending on the nature of the communication, you may receive messages relating to your booking, enquiry, requested service, trip, payment, itinerary, customer support or other service you have requested.

We aim to ensure that WhatsApp communications are reasonably expected by the recipient and relevant to the relationship or interaction with Tripver.

You may opt out of non-essential WhatsApp communications at any time by contacting us or following the opt-out instructions provided in the relevant communication.

7. Marketing Communications

Where permitted by applicable law, Tripver may send promotional communications regarding trips, travel experiences, offers, destinations or services where you have provided the required consent.

You can request to stop receiving marketing communications at any time. Opting out of marketing communications will not prevent us from sending essential service-related communications, such as booking confirmations, payment information, security notices or important changes to a service you have requested.

8. Information Sharing

We do not sell your personal information.

We may share information when reasonably necessary to provide our services, including with:

• Travel, accommodation, transportation and activity providers.
• Payment processors and financial service providers.
• Technology and hosting providers.
• Customer support and communication providers.
• WhatsApp and Meta, where required for WhatsApp Business services.
• Cloud, analytics and infrastructure providers.
• Professional advisers and service providers acting on our behalf.
• Government authorities or law enforcement where legally required.

Third-party service providers are expected to process information only for legitimate purposes related to the services they provide to Tripver and subject to appropriate contractual or legal safeguards.

9. WhatsApp and Meta

Tripver may use the WhatsApp Business Platform provided by Meta Platforms, Inc. and its affiliates to send and receive WhatsApp messages.

Information processed through WhatsApp may be subject to WhatsApp's and Meta's applicable terms, policies and privacy practices.

Tripver does not control the privacy practices of WhatsApp or Meta. Users should review the applicable WhatsApp and Meta privacy documentation for information about their independent processing activities.

WhatsApp Business services may also impose requirements relating to consent, messaging, data protection, security and user rights. Tripver intends to operate its WhatsApp messaging services in accordance with applicable WhatsApp Business policies and applicable law.

10. Third-Party Technology and Service Providers

Tripver may use third-party technology providers to operate our website, booking systems, payment infrastructure, communication systems, customer support tools, chatbot systems, analytics services and other business operations.

Depending on the service, these providers may process information such as contact details, booking information, messages, technical information or other information necessary to provide their services to Tripver.

11. Artificial Intelligence and Automated Processing

Tripver may use artificial intelligence and automated processing technologies for customer support, travel assistance, information retrieval, itinerary assistance, recommendations and other operational purposes.

Information provided to an automated system may be processed to generate a response or perform the requested service.

We seek to limit automated systems to information reasonably necessary for the relevant purpose.

You should not voluntarily provide highly sensitive information through a chatbot or WhatsApp conversation unless it is specifically required for the service you are requesting.

12. Payment Information

Payments may be processed through third-party payment providers. Where possible, payment card information is handled directly by the applicable payment provider rather than being stored by Tripver.

You should not send complete payment card numbers, CVV numbers, passwords, banking credentials, authentication codes or other highly sensitive financial information through WhatsApp or chatbot conversations.

13. Cookies and Similar Technologies

Tripver may use cookies, pixels, analytics tools and similar technologies to operate and improve our website, understand website usage, maintain functionality and improve user experience.

Your browser may allow you to control or block certain cookies. Disabling cookies may affect some website functionality.

14. Data Security

Tripver takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, enforcing agreements and complying with legal or regulatory obligations.

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.

16. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, which may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion of information where legally applicable.
• Requesting restriction of certain processing.
• Objecting to certain processing.
• Withdrawing consent where processing is based on consent.
• Opting out of marketing communications.

Some requests may be subject to applicable legal, contractual or operational limitations.

17. WhatsApp Opt-Out

If you no longer wish to receive non-essential WhatsApp communications from Tripver, you may send a message such as "STOP" or contact us directly using the contact information below.

We will take reasonable steps to process your opt-out request. Please note that you may still receive essential communications relating to an active booking, transaction, security issue or service that you have requested.

18. Children's Privacy

Tripver services are not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

19. International Data Transfers

Some of our technology, communication, hosting, payment or service providers may process information in countries other than the country in which you are located.

Where required by applicable law, we will take reasonable measures intended to provide appropriate safeguards for such transfers.

20. Third-Party Websites

Our website may contain links to third-party websites, applications or services. Tripver is not responsible for the privacy practices or content of third-party services.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised "Last Updated" date.

22. Contact Us

If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or want to opt out of WhatsApp communications, you may contact Tripver using the details below:

Community Tripver Private Limited
Email: [email protected]
Phone: +91 7652848484
Website: https://tripver.com/

We will make reasonable efforts to respond to privacy-related requests within a reasonable period and in accordance with applicable law.

23. Acceptance

By using Tripver's website, services, WhatsApp communication channels or chatbot services, you acknowledge that you have read and understood this Privacy Policy.